Ignitex ("we," "our," or "us") is an artist and event management company operating across esports, live sports, concerts, and cultural events. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our services, platforms, and events.

1. Information We Collect

1.1 Information You Provide

When you register for events, purchase tickets, apply as an artist, or create an account with Ignitex, we collect:

Full name, email address, phone number, and date of birth
Billing and payment information (processed securely by third-party providers)
Artist profiles, portfolios, performance history, and contract details
Team or organization affiliations for esports and sports events
Government-issued ID where required for event credentialing or age verification

1.2 Information Collected Automatically

When you access our website, mobile app, or event platforms, we automatically collect:

IP address, device identifiers, browser type, and operating system
Pages visited, clicks, session duration, and referral URLs
Location data (if you grant permission) to serve relevant event recommendations
Gameplay statistics and performance metrics in esports events

1.3 Information from Third Parties

We may receive information about you from event co-promoters, ticketing partners, sponsoring brands, and social media platforms if you link your accounts or participate in co-branded experiences.

2. How We Use Your Information

We use your information to:

Register and manage your participation in events — esports tournaments, sports events, live shows, or fan experiences
Process payments and issue refunds or credits
Manage artist bookings, contracts, schedules, and payments
Communicate event updates, schedule changes, and safety information
Send marketing communications (with your consent) about upcoming events and partnerships
Analyze platform usage to improve our services and event experiences
Comply with legal obligations, including tax reporting and venue regulations
Enforce our Terms of Service and event codes of conduct

3. Sharing Your Information

Ignitex does not sell your personal data. We share information only in the following circumstances:

Event Partners & Venues: To coordinate logistics, accreditation, and safety at physical and online events.
Artists & Talent: Limited contact details are shared with booked artists or their management teams when necessary for event execution.
Service Providers: Trusted vendors for payment processing, email communications, ticketing, live streaming, and analytics — all bound by confidentiality agreements.
Esports Platforms: Game publishers or esports organizers may receive participant data (gamertags, match results) for tournament management.
Legal Requirements: When required by law, court order, or to protect the rights and safety of Ignitex, our artists, or event attendees.

4. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to remember your preferences, analyze traffic, and serve relevant event content. You can control cookie settings through your browser preferences. Disabling cookies may affect your ability to purchase tickets or access certain features.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. Financial records and contracts are retained for a minimum of seven (7) years as required by applicable law. You may request deletion of your account data at any time (see Section 7).

6. Security

Ignitex implements industry-standard technical and organizational measures to protect your data, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights & Choices

Depending on your location, you may have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete information
Delete your personal data (subject to legal obligations)
Opt out of marketing communications at any time
Port your data to another service provider
Withdraw consent where processing is based on consent

To exercise any of these rights, contact us. We will respond within 30 days.

8. Children's Privacy

Our services are not directed to children under the age of 13. For esports events that may include minors (ages 13–17), we require verifiable parental or guardian consent before processing personal data. If we learn that we have collected data from a child under 13 without proper consent, we will delete it promptly.

9. International Data Transfers

Ignitex operates globally across esports and live events. Your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards (such as standard contractual clauses) are in place for any cross-border transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will notify you via email or a prominent notice on our platform at least 14 days before the changes take effect.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy contact Ignitex Team.